Support Technician - Recensione dipendente - Customer Support Technician presso Applied Systems

4,0
10 nov 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Company culture is the best of any job I've had. Coworkers and managers are great! It's a very laid back atmosphere. Extremely casual dress code. Decent benefits. Generous paid time off. Ability to work from home sometimes. Pay is decent in my opinion...yes, you can make more if you are willing to commute to Chicago, but I personally am not.

Svantaggi

As with any customer service job, there are some nice customers and some that really test your patience. Room for growth into other departments is there, but not for everyone. Those hired for Epic software support have ALOT more opportunities to grow than those who support the older softwares. Also, the amount of the 401K match is kind of a joke.

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5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Well known within the space and lots of opportunities.

Svantaggi

Certain sales roles are limiting

1,0
6 mag 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The teammates that I worked with were generally really great. Decent opportunity for learning

Svantaggi

The benefits were not great, 3 year vesting to get a 401k match, insurance was sub par, time off was below average. In addition to this the management team is having a lot of turnover along with getting rid of people systematically (or what feels targeted). This is following some acquisitions that could have been great but because the teams are all operating in silos with what feels like no cohesive direction from the senior leadership. The products that are being sold are very old feeling/looking with no real changes on the horizon. Pair this with high level executive leadership changes that are pointing to a potential sale of the company which likely will come with more changes and loss of employment.

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