Support is undervalued, internal growth feels impossible, and speaking up can cost you - Recensione dipendente - Tier 2 Technical Support presso Arcoro

Good environment and good people

Product is behind from rest

Unlimited PTO Remote Well known product (ExakTime)

Ever since Megan and Dave have taken over the company culture has depleted Incited layoffs to hire top executives from Dave’s past companies (at top salary) whilst denying raises to employees A great portion of the layoffs included the CS team, resulting in customers not receiving the “white glove” service or not receiving responses AT ALL. Ruining the customer experience. Greatly raising the expectation for employees, even implying they should work over office hours whilst again, denying raises. Ever since they’ve taken over Arcoro, that was actually a good company beforehand, they’ve ruined what made this company shine. Toxic executives thrive as long as they are white.