Vantaggi
-Discount -Some coworkers are easy to talk to
Svantaggi
Everything is timed like how long you need to use the bathroom and how long it takes to be on the phone. It feels like I work at an Amazon warehouse. The metrics are ridiculous. You're basically penalized for trying to be thorough. You are expected to review an entire email thread AND draft a personalized response WITH upselling and leave case notes in under five min. If you go over 5 min your metrics will be flagged and your shifts will be taken away. So some advisors have all their shifts while others have had zero shifts for several weeks. Also there are various roles within the support email team. Some advisors only have to send one email (e.g. letting customers know their order was cancelled) while other email advisors handle ALL general inquiries. This include serious fraud cases or complicated international and return cases. Despite the difference in complexity the expectations are the same no matter what emails you’re assigned, 12 emails an hour. And if your a favorite (i.e good looking and dress well) then you will get one of the easy email jobs or quality jobs so your metrics will be boosted so you will get to keep your shifts and be in line for promotions. Emails are subject to quality reviews. It seems they are trying to bring down scores to justify upcoming layoffs because the evaluations make no sense (layoffs happen every 3-4 months) Everyone is panicked and morale is really bad.