Vantaggi
Casual dress code, free cable and phone if you're a CSR (cable) rep or free internet and phone if you're a TSR (internet/phone) rep, part-time employees do receive some sick and vacation time though none of it is paid, paid in-classroom training, and other jobs within the company are posted internally before outside candidates are selected. There are other perks such as discounts on new GM, Ford, and Chrysler vehicle purchases, and computers purchased thru Dell Direct. Many others too. Good for college grads just starting out who are looking to grow with a company that they can retire from. Many have done just that at Armstrong.
Svantaggi
Typical call center operation...24/7, 365 days a year, everyone starts as a part-time employee, and under the Affordable Health Care Act, hours are capped at 27.5 per week. You are told upfront that notwithstanding past experience, starting pay is $10.00/hr, which is low considering what you have to put up with for a part-time job, this includes customers who can be abusive or otherwise unkind towards you. You're also expected to spend no more than five minutes on the phone per call, with no more than a minute afterwards to complete after-call work before taking the next call. You are also scored on the quality of the call, which includes your verbiage, and even your tone of voice.