Good stepping stone, but that's it. - Recensione dipendente - application support specialist presso As Software

Dear Former Employee, We sincerely appreciate you sharing your invaluable insights regarding your role as an Application Support Specialist at AS Software. Your feedback is of great importance to us and provides an opportunity to address your concerns. First and foremost, we want to acknowledge the significant changes and improvements that AS Software has undergone under the guidance of our new leadership team, who took the reins in March 2023. Your feedback, alongside that of our other employees, has been instrumental in shaping the positive transformations that have taken place throughout our organization. Transparency is a cornerstone of our approach, and we remain dedicated to listening to our employees and keeping them informed of our progress. To ensure our employees receive robust support for their professional growth, we have continued to enhance our training programs and career development opportunities. We recognize the importance of providing a nurturing environment where skills and potential can flourish. In response to your concerns about client interactions and challenges, it's important to note that AS Software serves clinicians, and, on occasion, navigating complex situations with clients can have implications for patient care. We take this responsibility seriously, and providing the best customer service is a key value, as reflected in our customer support surveys and NPS scores, which have yielded positive results. Our team consistently receives high ratings (5/5), and we regularly receive acclamations from our satisfied customers. Diversity and inclusion are extremely important at AS Software, and we are committed to fostering a workplace that is more diverse and inclusive in terms of culture and backgrounds. We believe that embracing a wide range of perspectives enhances our creativity and innovation. Regarding compensation and bonuses, we have made substantial changes to our pay programs, ensuring that employees are compensated in line with market rates based on their experience and skillsets. We continually assess our compensation packages to maintain competitiveness in the job market. Recognizing and rewarding our employees for their outstanding contributions remains a top priority. In closing, we would like to express our gratitude for your past contributions during your tenure at AS Software. We wish you the utmost success in your future endeavors, and we hope to witness your achievements and growth in the years ahead. Best regards, AS Software