Overloaded with calls - Recensione dipendente - Participant Services Representative presso Ascensus

2,0
31 mar 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits and decent pay

Svantaggi

Not enough employees to help out with the calls Breaks are too short Sometimes you had to figure it out on your own to resolve customers requests bc managers wouldn’t answer

Esplora altre recensioni su Ascensus

5,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great culture to grow in.

Svantaggi

Lateral positions are easier to move into than vertical.

5,0
6 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

he environment at FuturePlan is welcoming, and the management team is supportive, positive, and engaging. The teams are collaborative and well-connected, consistently working together on projects and seeking ways to improve processes and enhance client satisfaction. The work-life balance is excellent, and since joining FuturePlan, I have had the opportunity to pursue continuing education and professional development throughout the year, with strong support from my management team. Overall, the management style fosters growth, collaboration, and a positive work experienc

Svantaggi

While I wouldn’t necessarily consider this a negative, there were some challenges during the onboarding process. I ultimately had the opportunity to interact with multiple departments, which helped me understand how different areas of the organization operate. That exposure was valuable and supported my ability to acclimate to my role. However, navigating the various systems and programs needed for my position was somewhat challenging at first. Determining which tools I needed, obtaining access, and tracking down passwords required additional effort. For example, setting up Paymentus, receiving my phone number, and gaining access to platforms like Box and other systems took time and coordination. That said, the process of connecting with different teams along the way was beneficial. It helped me learn more about the organization and contributed positively to my overall onboarding experience.

Vedi recensioni per: Utile|Valutazione|Data|Tutto