employer cover photo

Ascent Performance Group

Questa è la tua azienda?

Don't do it. You'll regret it! - Recensione dipendente - Customer Support Consultant presso Ascent Performance Group

1,0
18 gen 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

1. No weekends 2. Free lunch every month. 3. Nice facilities

Svantaggi

1. Incompetent management who flap around. 2. Paltry bonus less than £200pa. 3. Weekly meetings just a barrage of criticism. No positivity or thanks for your efforts. 4. No real progression. They will hand select who they want. In 14 months no one promoted from customer support. 5. Training is dreadful. People who've never done the job before trying to tell.you how to do the job (you've done for 10 years) 6. Systems are dreadful. Also unable to connect to client systems which meant people using others log ons. Tut tut. 7. Compliance is over the top and inconsistent. Most of the team are constantly criticised for calls. 8. The job itself I'd mentally draining for which you get no thanks and are constantly treading on eggshells from clients, customers and compliance. 9. High turnover of staff In my 18 years of employment this is one of the most arrogant, obnoxious places I've worked. It uses irwin mitchells reputation, fundamentally If it didn't it would be a small time firm. It was a RELIEF to hand my notice in.

Esplora altre recensioni su Ascent Performance Group

1,0
16 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

there are no pros on my end for this company.

Svantaggi

I worked there for about 4–6 months, and as someone with a health condition (epilepsy), it became one of the worst environments I have experienced. During training, the person responsible for guiding us was very unfair. On many occasions, I asked for further explanation on things I did not fully understand, but my concerns were repeatedly ignored. Another new starter who joined at the same time as me experienced the same issue. It became clear that there was favoritism toward one particular person during training, which showed signs of unconscious bias towards people of a particular race. While that person received more attention and support, myself and the other new girl were often overlooked and ignored. This made the learning environment uncomfortable and discouraging. Being ignored so often made the office environment increasingly difficult for me, to the point where it began affecting my mental health. The person training us did not seem concerned about addressing the situation or ensuring we properly understood the work. It was only when the issue was escalated to someone above her that it was finally taken more seriously, and a few other people in the office showed concern and asked how I was doing. Overall, it was a very challenging experience that could have been avoided with fair treatment, equal support for new staff, and a more understanding environment.

Vedi recensioni per: Utile|Valutazione|Data|Tutto