Vantaggi
The Cons are so numerous they far outweigh any Pros...
Svantaggi
What Asurion describes as training does not even remotely begin to address your day-to-day job description and the tools they provide are woefully inadequate to begin to assist you. Your activity is monitored by the minute and you compensation is based on how fast you can complete your calls hindered by arcane call handling rules and proprietary software that fails and crashes hourly nearly every day. Yet your reviews, raises, and bonuses are based on "customer surveys" that are at best randomly sent and even more sparingly completed and returned by the caller. The Asurion "in house Quality Department" grades your calls in the harshest manner possible to facilitate preventing having to pay you even the most meager $75.00 monthly bonus. You are even penalized if you have to use the restroom before your scheduled breaks or lunch! Time off from work is impossible to get even if you have accrued Personal Time Off since it has to be management approved. If you miss a day from work for illness or family emergency that time is deducted from your banked Personal Time. If you have no accrued Personal Time you are reprimanded for missing ANY WORK - EVEN IF YOU ARE LATE by only a few minutes due to traffic or auto problems beyond your control. Finally you will never be spoken to in a more demeaning manner by customers, your manager, and his supervisor for your best performance with the crudest and poorest performing tools and equipment Asurion provides. The best decision you can ever make for yourself is to turn down any invitation to interview with Asurion since it's a GUARANTEED LIE that what their interviewers will tell you about the job you are being recruited for is tech related - you are simply another body to take phone calls from angry pissed off customers.