Vantaggi
Work from home, relies heavily on your ISP, split shifts available.
Svantaggi
Terrible training. Once you go live, half the systems don't work. Primary platform used to access DirecTV accounts constantly locks up even on a superior gaming PC. IT team was a joke although they really did try. Lots of viruses came with their software so I frequently had to quarantine and repair. Does not support Win 10 or IOS! Expected us to lie to customers a lot. Everything was "reset the receiver" - then work at home was instructed to NEVER reset the receiver and blow off customers instead of fixing probs. Truly terrible work environment. Primary client system, IM, and "email" was down A LOT but you still had to service the customers. We were instructed to tell people that we were in Nashville.