CSR HELL - Recensione dipendente - Customer Service Representative presso Asurion

Nice place to work for many

Layoffs are always around the corner

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.