Used to be good - Recensione dipendente - Customer Service Representative presso Asurion

1,0
2 feb 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

401k, bus pass, free snacks and food, amazing fellow peers

Svantaggi

You are paid for one job, but will end up doing 3-5 different jobs. You are constantly micromanaged. Leadership does not care about the floor workers and will lie to you. You will be told to help on a project only for a couple weeks and then still be working it after a year. Leadership will threaten to fire you or not let you apply for other internal jobs. They do not listen to the workers out on the production floor. They think by giving us food and candy that we will be fine with how they treat us. They punish the employees that actually work and do their job right while the employees that are not working and cheat the metrics system that have are rewarded. High turnover rate. We are losing employees left and right and currently only have 2-4 employees on most nights. Supervisors are targeting employees they don't like and even dating and making sure that employee gets the promotion over other employees. Poor systems that are always crashing or freezing. Wasps and other bugs on the production floor,multiple employees have been bitten by spiders. Some employees only do one line of business while others do multiple and it's easier to hit metrics if you only do one thing but leadership doesn't care. Not a fair playing field. You can ask the exact same work process question to every supervisor and you will get a different anwser every time.

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5,0
3 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice place to work for many

Svantaggi

Layoffs are always around the corner

2,0
2 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Svantaggi

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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