Quality - Recensione dipendente - Customer Service Representative presso Asurion

2,0
31 mag 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

easy work, love that fact that there is no selling involved

Svantaggi

Quality scoring has got to be the most ridiculous thing ever you have to practically sleep with the customers on the phone to get a good quality score they tell you all this good crap about the rewards when you have all your scores up but how can you get all of your scores up when you are being scored on whether or not the customer wants to do a survey or not

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3,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Svantaggi

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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