Stay Away from Asurion - Recensione dipendente - Technical Consultant presso Asurion

1,0
18 lug 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits/pay are great and you get around 22 days per year off for vacation.

Svantaggi

The point system for attendance where you get points even with a Dr's note stating you are too contagious to be in public is ridiculous. Every bonus I have received has been late due to an "error" in the payroll department and can take upwards of a month to receive. Management can't keep staff in stores due to the oppressive nature of this company so repair centers are constantly understaffed and over worked. If you are good at your job, you get to do everyone elses' job as well with no extra pay, just extra staff meetings you are required to attend to explain why the stores numbers are so low, even if you are not a lead or any type of management. The actual management has no sense of what is happening at a store level and is constantly changing or updating the rules, often with no communication and any complaints seem to fall on deaf ears. They just repeat, "It'll get better," and continue to let the repair centers unravel and their overworked employees suffer while adding more responsibilities to their plate.

avatar
Risposta di Asurion
6y
Thank you for reaching out. At Asurion, we act like owners and take accountability to drive sustained results. We’re sorry to hear about your experience and have alerted our leadership to your feedback.

Esplora altre recensioni su Asurion

5,0
3 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice place to work for many

Svantaggi

Layoffs are always around the corner

2,0
2 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Svantaggi

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

Vedi recensioni per: Utile|Valutazione|Data|Tutto