Vantaggi
Can work from home. Interesting industry.
Svantaggi
Inexperienced supervisors. Low hourly wage. No room for advancement. Poor communication. Highly micro-managed work environment. No out of box thinking allowed. Very repetitive. No true vision. Job is presented as one that will allow an employee to go far when it really is not. There are little to no opportunities to grow and advance with the company. Too much focus on the metric and numbers and not enough on service and the customer. Horrible schedules that will have you working every single holiday and weekend with no chance of being able to post to a new schedule. Metric is designed to set you up to fail. Goals are unrealistic and not well thought out. No input is solicited from the floor with regards to ideas and ways to do things better or differently. No concern from management as to what works for the customer service rep versus what they THINK will work and ultimately does not.