Vantaggi
Asurion provides a great place for tech support. Employees are treated fairly, coaches/managers are very good to be around and take calls with, and the company is open to a wide variely of skill sets. You can come in either with tech knowledge or customer service knowledge, and the company will provide you with resources to complement the skill you don't have. (You have access to a "customer service" oriented coach for those who are technical but not customer service oriented, or a "tech lead" if you have customer service experience but no tech knowledge.) It's a very good setup, and it rewards performance. People need this sort of hand-holding tech support service, especially older or less tech-savvy people, and companies like Asurion are going to be around for a long time. Job security! Asurion's culture is excellent. They have the right attitude towards technology, and Asurion prides itself in always being there to help people. You will regularly get the opportunity to really help people, and get them out of technical problems. Rarely will you get off a shift feeling lousy. You might be exhausted, but you'll know you have been saving Grandma's baby pictures, and getting people's new iPhones activated, and making sense of technology when it breaks on people. It's definitely a worthwhile thing to be doing with your time. You can be helping the world progress technologically, if even in a small way.
Svantaggi
Very little opportunity for advancement after a new call enter opens and all positions are filled. Higher up positions are very cozy and well paying, so there is very little turnover in higher positions, and very little opportunity to move up due to this. Asurion is opening new centers, but they are beginning to saturate the Verizon customer base, due to aggressive marketing by store reps, so fewer new centers will be needed. Asurion also currently services ATT and Sprint, which may make one or two new centers necessary but soon the steam will run out on new growth. Base pay for phone reps is a solid 30k, which is not bad, but don't expect to make any more than that ever unless you get in on the ground floor of a new center, or claw your way up to a nonexistent open managerial position. Turnover is sky high, but that's just due to people burning out on phones. I've been there almost 2 years and have never seen an employee get mistreated. People get fired for 2 reasons: a) they stop showing up, or b) they mouth off to a customer on the phone. This is a position with high burnout rate, but high satisfaction while you are there, if that makes sense. Also, Asurion insurance does not send out brand new phones, that would make the business model unsustainable. They send out refurbish phones most of the time. 8 times out of 10, these refusbish phones are just fine and you can't tell the difference from new. But the other 2/10 times, they are complete trash. And you will get calls from angry people about how they paid $100 to get their broken phone replaced, and got garbage. Fortunately, when this happens, they get another one sent out for free so it's not a big deal, but you will get angry customers sometimes. Worst part is 0 upward mobility. Too many higher ups that have nowhere higher to go, and no reason to go anywhere else becuase it's a good place to be. If I could have a chance of moving up I would probably be staying with this company longer term. I have to leave because there's no way for me to get to a real IT position here, but it has been a good springboard position.