Great place to learn with great people - Recensione dipendente - Helpdesk Technician presso Atlantic.Net

I've read all of these reviews and I have to say my experienced in the short time I've been here doesn't match up... I joined Atlantic.Net just a few months ago, and while it seems clear the company has had its share of challenges, I’ve already seen TONS of meaningful improvements. The team is more cohesive, the overall attitude is extremely positive, and the people we’re hiring today seem to be several notches above in experience and professionalism. We’re having meaningful discussions and making sure we have the tools, clarity, and support we need to not just do our jobs, but to grow in them. There’s a real focus now on removing obstacles, improving documentation and training, and helping everyone understand how they contribute to the success of the company. The leadership team is actively engaged in making improvements that I think matter. They're really trying to create consistency, raise expectations, and build an environment where strong contributors can do well and feel supported. I’ve seen firsthand how decisions are being made with long-term impact in mind, not just short-term fixes. The vibe is shifting in a very real way, and I’m encouraged by the direction we’re heading.

There’s still work ahead, particularly in streamlining internal processes and continuing to reinforce a consistent culture of accountability and communication. Some old behaviors and outdated tools are being phased out, but that takes time.

A lot of down time during the over to work on self projects/learn. A foot in the door if you want to experience helpdesk

Onboarding wasn't really comprehensive, documentation at that time was very out of date and you had to look to outside sources for information for certain problems. Management was sometimes was impossible to reach especially during the overnight shift and this also applied to some of the engineering teams, especially Cloud, whom had the most issues out of the three. This sometimes lead to customer problems when engineering could not be reach. Too small of the team for hours we work and a lot of the times you could end up working an entire shift alone.