Vantaggi
Benefits are good, colleagues are mostly great
Svantaggi
Technical support used to be a great job. Within the past year there have been many changes as they restructure the org, and they have clearly demonstrated that they could not care less about their support staff. The rest of the company gets to work remotely if they choose to, but support specifically has a three day in-office requirement? We are clearly viewed as second class citizens, and no feedback is ever taken into account. Upper management claims they are listening and open to feedback, but all they do is nod and smile and nothing is done. They are regimenting our daily schedules down to the minute with no flexibility and work/life balance is in the toilet. It is also making it impossible to help our customers the way they need and expect help.