Micromanagement and poor career progression opportunities - Recensione dipendente - Customer Service Representative presso Autodesk

The management in Autodesk is based on micromanagement. The managers try to integrate the workaholic culture into EMEA such as working overtime and giving blood for the company. They have their visa sponsored by the company, therefore, they have to please them and behave like that. They work for Autodesk for over 13 years in customer service, hence they will never leave except if they are laid off. The managers I had were super passive and with very limited critical thinking. They always obey whatever comes from AMER and don't act as managers. This is too bad for the team since we don't learn from someone who doesn't think outside the box and has a fragile ego. Furthermore, you cannot speak your mind as they take things very personally and it will harm and affect your internal career path. However, there are no career progression opportunities, so it doesn't really matter. Managers work for an IT company but they are not tech-savvy. Their main concern is to hit the target. No encouragement to learn, progress and get a promotion. You won't learn that much as a Customer Service Specialist in Autodesk as their process is very old school. They still use software that nobody does like Siebel. Autodesk is not an innovative company. All processes take too long without ETA to apply new technologies and promising advanced software into their processes. As they don't have many competitors in the market, their policies are not satisfactory to the customers that spend thousands of dollars with their software. The rep is responsible to deal with that and ensure to keep the CSAT score. which makes me think that Autodesk is not a customer-oriented company. The customer service department has been outsourced and plenty of employees were laid off. No diversity in the company either. You won't see mixed ethnicity like black people, LGBTQ, or non-European women in management positions. Last but not the least, even the director says: if not happy, look for another job externally.