Availity

2,0

17 giu 2020

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Good in office culture, lots of amenities, gave back to the community during the pandemic, very organized on-boarding segment. The trainer was phenomenal and the setting in the office is very abstract and progressive. They even give you a laptop on your first day. The managers were pretty flexible during the transition to completely remote because of Covid 19. The benefits were very good and the food trucks that came each day were amazing.

Svantaggi

Maybe things are different outside of the call center but I will never know. When you are a part of ACS, you are another seat that they remind you can easily be replaced. The job description is not nearly the same as what you will actually be doing. The portal itself is rudimentary and the updates it needs never reaches the ears of the higher ups. They change the metrics that you need to keep up with and they are nearly impossible with all the new troubleshooting traffic. I was hired on and told there would be a raise after 90 days. They then told us 30 days out of training. Almost 7 months in and they said it was at the discretion of your supervisor. None of this was in the official documentation. People started leaving in droves the likes of which I have never seen. The company did not address the higher than normal turnover rate and instead just keep hiring on new classes of employees. When they talk about moving up, they don't tell you that you need to be in with the right crowd.

Risposta di Availity

We agree with you about our culture. It is vital to everything that we do as an organization. It sounds like things started well for you, but somewhere along the way, there may have been some miscommunication, which is regrettable. We strive for clear communication and expectations from day one because we want everyone who joins our organization to have a clear path to success. Availity Client Services is often the first point of contact our customers have, so we put a lot of effort into ensuring our call center associates clearly understand the expectations of the job and get the training and feedback they need. We want you to be successful in your role and grow a career with us. Performance and quality metrics are critical to this process. They open up future opportunities, including pay increases in an associate's current role or promotion to other positions within ACS or throughout the company. We regularly solicit our associate's feedback and encourage suggestions for improvement. Many of the tools in place today were implemented or improved as a direct result of feedback from a Client Services associate. COVID-19 has led to unprecedented times, and we acknowledge that we have experienced higher than normal attrition in ACS. However, our business volume has continued to increase, allowing us to consistently offer employment opportunities and bring on new associates while other industries are experiencing hiring freezes or even layoffs. Our company was able to shift quickly in response to COVID-19 concerns by allowing every associate to work from home. While not always an ideal situation for everyone, we feel it is the best way for us to keep our associates safe, which is a top priority here at Availity. Thanks again for your feedback, and while this role may not have been the right fit for you, we wish you much success in the future.

Lots of goings on if you persevere - Recensione dipendente - Client Service Representative presso Availity

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