Vantaggi
Although I was let go in the end-of-March 2023 layoff, I had a long and stimulating career with Avaya. I never thought I would have one patent, let alone 94. Avaya allowed me to expand my skills and achieve things I never expected. I am happy to see that Avaya is finally addressing the lack of a cloud contact center and I hope they are successful.
Svantaggi
Conflicting messages on DPTW. The CEO made a lot of noise on turning Avaya into a Destination Place To Work, but at the same time was taking steps to slash the workforce. I found that to be disingenuous as most employees were constantly looking over their shoulders, afraid of the next round layoffs. That has left most employees with a trust issue with the CEO. They will emerge from bankruptcy, but how much damage will have been done to the trust relationships Avaya has with their customers.