don't expect to be treated like a human - Recensione dipendente - Customer Service Representative presso Aviva

The internal structure is unrecognisable to what it was 3 years ago. Frontline staff are treated like "bums on seats", and are expected to do the work of multiple people all on their own. Voice of Aviva feedback is not listened to - management gets defensive about frontline staff feedback instead of addressing the issues. The amount of internal restructures is mind boggling - your manager changes every 4 months, internal strategy changes just as often. Project opportunities are only handed out to people the management likes which contributes to a cliquey atmosphere. Direct staff are being replaced by agency staff from overseas, because they can be paid less. Middle management are defensive and uncooperative when you raise concerns. If you're looking for a job where you feel cared for and supported, avoid Aviva.