Vantaggi
- Products offered were easy to learn and understand. - Fellow employees were polite and helpful. - Perks of employment (not to be mistaken for culture) included an overabundance of coffee, alcohol, and the ability to bring pets to the workplace. - During the interview process I felt comfortable enough to negotiate salary (no impact).
Svantaggi
- There was a severe lack of structure and organization.* - There was a severe lack of integrity from leadership.* - My role was marketed as a Software Implementation Specialist role and pay is not competitive with the market. - My role's responsibilities included that of training, implementation, project management, and account management the the pay was insufficient for even one of those roles. *Please detailed examples below: 1) Structure - Clear lack of organization from junior management. - Junior management lacks basic leadership training. - Goals and KPIs are established at the overall organization level however, not at the team level. Therefore, individual teams have no clear direction and priorities constantly shift providing an unstable and overwhelming environment. - Understanding of culture consists of reliance on perks of employment rather than establishing opportunities for professional development and balancing team dynamics through meaningful team building. - Interdepartmental affairs are full of silos and meaningful collaboration and communication is underdeveloped. - Client retention is in critical condition due to lack of sufficient culture with regard to feedback. Departments such as sales and training/implementation lack processes to facilitate meaningful feedback between one another which is tragic given the level of interdependence these two teams share. - The organization's mission is "to deliver technology-enabled solutions that support health care providers in delivering better patient care – with a local touch and global reach" without defining HOW that is to be done. - No resources exist for professional development of existing workforce or optimizing interpersonal skills despite those skills being required for 90% of this organization's workforce. - Efficiency requires the use of more than 10 independent software platforms with unique credentials. Is SSO capability really that expensive? 2) Honesty/Integrity - While I never received negative performance-based feedback, formally or otherwise, my employment was terminated by an employee who did not hire me. - When being advised of this I was told "I've been monitoring your performance for the last few months and it's just not gonna work out, I have to let you go". - Upon requesting feedback and/or reasoning I was advised "It's just not a good fit". - (The state of Georgia is an At-Will state so: "duh"). - While the role for which I was hired has a ramp up period (before which new employees will not exclusively handle accounts) of 90 days, I managed 7 accounts exclusively before my 30th day and by my 90th day, earned a bonus. - My employment was terminated the same day I requested to have a meeting with my leadership team at which objective parties could be present to discuss some feedback I intended to provide.