Great first client, but second engagement challenging - Recensione dipendente - Virtual Assistant presso BELAY

3,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Love my first client and CSC

Svantaggi

Decided to add another engagement and it hasn't gone as well as hoped.

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Risposta di BELAY
1w
Thank you for taking the time to share your experience. We’re glad to hear that the flexibility of fractional work has been a positive during your time with BELAY, as that flexibility is a core part of our model. We’re genuinely sorry to hear that you felt unsupported, particularly when navigating a challenging client situation. While our contractors work directly with their clients day to day, our Client Success Consultants (CSCs) are intended to serve as a support and escalation point when issues arise. When that support isn’t experienced as helpful or present, that’s feedback we take seriously. We continue to invest in training and resources to ensure our team is equipped to partner with contractors through difficult client dynamics, set healthy expectations on both sides, and intervene when a relationship is no longer a good fit. Your perspective reinforces the importance of clear communication and proactive support in those moments. We appreciate you sharing your experience and wish you continued success in your career endeavors. Warmly, The BELAY Team

Esplora altre recensioni su BELAY

5,0
28 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great pay! Flexible Hours! Great Support! It is a truly remote job meaning you can be anywhere while working as long as it’s professional. I hope I have many, many more years with this GREAT COMPANY!!

Svantaggi

None that I can think ok

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Risposta di BELAY
1mo
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2,0
23 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Somewhat Flexible Work from Home

Svantaggi

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

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Risposta di BELAY
1w
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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