Vantaggi
Salaried role, the people I worked with.
Svantaggi
Low pay for high stress and workload, management treat you like a child (timing loo breaks and making sure you log in exactly on time.) My team leader was often reluctant to help (she would tell us just to "look it up" in the unhelpful OneNote or send her favourites around to help (who had been there for as long as I had). We were often put on the phone lines of the Compliance team (as they were understaffed) and had to suffer verbal abuse by candidates as we were unable to help. We would get inundated with calls from people desperately trying to reach the compliance team.
Slight aside, but I also got very sick very often working at the office.