Vantaggi
Some team managers and staff are great to work with, that was the only part of my experience I enjoyed.
Svantaggi
I was heavily micromanaged a lot of my time here, to the point I was ill constantly, through stress. Towards the end of my time at Barclays I requested my HR notes to have statements left about my mental health and calling me a liar. After a grievance raised I was told the manager in question would receive retraining. I find it appalling that such a large company think that behaviour is acceptable. Many times I was refused reasonable adjustments for health reasons, approved by my GP and occupational health. These were including, extended absence triggers, extra break allowances and phased returns. When I pushed back there was no compassion or empathy. I was hounded to reduce my break usage, in a regular basis and bullied. Twice I was threatened with a final written warning though no first warning in place. Rules don’t seem to apply at Barclays. One of my final interactions, I was asked to take part in a video call to be able to call in sick and show my ailment. Unbelievable. When I brought this up later it was dismissed as a misunderstanding. Further to all of this, they are no care for work life balance or responsibilities out side of work, they are deemed as ‘other people’s problems’. I was told this while caring for a family member. Disgusting Call centre culture is appalling. No wonder they have a high turnover rate of staff.