Vantaggi
- paid month training (practical and theoretical in class and ride alongs with senior techs ) -ok benefits - work independently and without supervision. I only see or talk with my manager once a month or less, however i am home dispatch and work from home (save lots on gas but rare to get) -work is different everyday, can be challenging at first (copper) but after some months under your belt can be fairly easy with experience -lots of OT avaliable - explore your city and surrounding area and meet new people. - raises every 1040 hours as PT and every 6 months as FT to a max of $34 as of new collective agreement, $15 starting wage.
Svantaggi
-So this may be lengthy and sound like the 4 stars inst warranted, i like the job but there are a lot of gripes i have with the company and organizational structure as a whole. For starters the whole metric system is a joke and needs to be abolished! I get it, I understand they need a way to see results and quantify them, but it comes to the point where quantity trumps quality. this company has your performance measured by the day, month, quarter and year and you are expected to meet certain metrics at year end review. At times it can get rather tedious arguing with managers over numbers but at times you have to to justify why things look a certain way. one month they might say your taking too long and your efficiency is bad, so you speed up, now they say your rework is too high (repeat jobs where a tech comes out to fix your mistake) and you need to work on that.Other times your pulling your hair out because managers don't seem to realize the 2 metrics correlate with each other. Work too fast and mistakes will happen, take your time and do it right and you make less mistakes, pretty simple concept management cant grasp. -This kinda ties in with metrics, but depending on your area the quality of the network can really impact your numbers. for example i work in a mostly rural area with crap cable. a lot of jobs i do need to be incompleted to be sent to cable referral, thus invoking my manager to rag on about my complete metric. at times ive had managers tell me to throw out the bell standard for acceptable lines just for the sake of getting that complete number, basically encouraging you to not do the job right, but in a way that benefits management. -everything is timed and at times completely unfair! come on 15 minutes for an install is a joke... that's the time it takes for you to do all your mandatory tests, let alone actually confer with your customer. Average time allotted is an hour (repair and some install tickets), 15 min jobs flow the odd time and basically screw over your day. -Lots of OT can be a negative at times. Summer time is basically forced OT no exceptions. i have no kids so i like it but i can see family men take issue with this facet. -This may be more at my work center, but I feel like the company can be a good ol boys club. lots of friends of friends and nepotism making it hard for good hard working employees to move up the ladder.