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The people The industry The growth

More corporate now since owned by Fiserv

Some talented and passionate teammates who genuinely care about the product and customers. The hospitality-focused mission is meaningful in theory, and a few individuals are doing their best despite constant changes in direction. The engineering talent is strong, though underutilized due to a lack of clear leadership and focus.

Frequent shifts in product strategy without clear communication or accountability. Leadership often lacks product expertise and alignment, which creates confusion, burnout, and rework. Decisions are made reactively, with little regard for long-term vision or employee input. Growth opportunities are limited—especially for those outside of leadership’s inner circle. Feedback is often dismissed or reframed in a way that makes employees question their own experience. The culture can feel performative and driven by appearances rather than genuine collaboration or respect.