Vantaggi
Liberal minded people, Close to the freeway
Svantaggi
The CEO needs to take the wheel of this company before it runs into the ditch. You have a call center with brand new people on the phone, (in training), taking your Christmas rush calls, giving away the farm, creating more tasks, and losing your most valued customers. You need to pay a living wage to your call center employees, don't try to be a Teleperformance or a Convergys, but try to be an online retailer with qualified employees. The entry level wage that the company is paying doesn't buy a good trainee, the trainee quits right out of their training class. The typical cost of turnover for positions earning less than $30,000 annually is 16 percent of an employee’s annual salary. Overstock had an opportunity to keep valued employees but let people walk. Now we have brand new employees creating issues on the phone, losing our valued customers (the big spenders you didn’t want to lose). I’m not sure when the big announcement of the loss is coming (first quarter of 2016), but the big O walked over dollars to save a few nickels. Our compensation would be fine if we would compensate the workers who work, and not the top 7 executives who are tubing the company. Overstock had over 150 employees apply to Jet.com because the wage at Overstock.com was not competitive. Jet.com was not the only company that pilfered our employees because our executives failed to address wages. Our company treats our employees like Overstock items and we put dedicated employees on the street right before Christmas. We had good people who had job offers at other companies leave because Overstock was not willing to pay a living wage. We have security cameras on the fridge instead of paying a living wage. We have executives writing phony 5 star reviews instead of addressing the problems inside the company. The company hires a person to oversee the call center floor who wants to turn the place into an authoritarian concentration camp. The lady hired sends out mean emails threatening termination of employees for not taking enough calls. The big solution to our call center woes was sending in a person who has an online degree from a “diploma mill” to use antiquated management styles. What O.co doesn’t understand is all of these people you hired for your training classes have four other offers on the table, you treat them like crap they walk…just like that.