Vantaggi
Interesting product/industry exposure; opportunities to learn about operations and cross-functional problems if you’re into that. A handful of teammates try hard and are genuinely helpful.
Svantaggi
Access failures: New hires frequently arrive unable to log into systems, without access to the building, or without necessary equipment. Current employees often are not provided the tools they need to do their jobs. Outdated documentation: Basic onboarding materials, site maps, and SOPs are out of date or missing. Role creep: I was hired as a Training Coordinator but routinely asked to perform HR and IT tasks without training, documented process, or compensation. Training undervalued: Much of the “training” work is editing slide decks rather than designing measurable learning programs or leading facilitation. There is little interest in cross-training or improving operator knowledge at scale. Tone-deaf policy changes: Management suspended the department’s previously allowed “grace period” for lateness while a manager is on medical leave, effectively penalizing staff for a leadership coverage gap instead of providing temporary support. Policy language is vague (what counts as an “occurrence”? how should we “communicate”?), which invites inconsistent enforcement. No contingency planning: When key roles are vacated, there is no temporary owner or process; tasks and expectations simply fall on whoever is left standing. Culture & facilities: The cumulative dysfunction creates stress and burnout. Employee turnover is high for a reason, accountability and communication are lacking. Personally, I had to keep my bag on my desk chair to avoid pests, and public restrooms have flooded into work areas on multiple occasions.