Everyone is pretending this mess somehow works - Recensione dipendente - Customer Support presso Bilt Rewards

2,0
11 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great health insurance and the office coffee situation was decent, which honestly is the absolute bare minimum but still one of the few tolerable things here.

Svantaggi

- The processes here are completely nonexistent. - You will spend your first month desperately trying to figure out how anything actually works because nobody documented anything and every person gives a completely different version of the same procedure, which becomes infuriating fast. - There is no standard workflow for anything, so you constantly waste time reinventing everything or asking five different people the same question and getting five completely different answers. - Meetings happen just to repeat the same useless conversations from previous meetings while nothing actually improves. - Things constantly fall through because there is no real tracking system at all. It is just endless emails flying everywhere until something important disappears. - By the end, I was completely exhausted trying to compensate for the total lack of any real organizational structure.

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5,0
28 feb 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-opportunity to work on an awesome consumer product -work with extremely talented and collaborative people -ability to quickly move up and take on more -beautiful new office

Svantaggi

-demanding but that’s expected from a high-growth startup -priorities can shift frequently

1,0
28 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendly environment, great benefits package.

Svantaggi

I was hired as a customer service representative with Bilt and was only employed for two weeks before I was fired due to the L&D individuals that led the training, lied and said that I was not engaged enough and felt to tell me and others that the practice test during training really does count towards whether or not they wanna keep you on the team. The training is all over the place, they expect you to know the entire product and under four weeks and bombard you with countless information. It was not a great experience. I would highly never recommend this company to anyone. The only good thing about this experience was going to New York City for training. Other than that I would not recommend this company to anyone that seeking employment.

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