Vantaggi
It's a job, and the case-work can be challenging, interesting, educational; working/communicating with clients can be interesting and help you get a better job.
Svantaggi
Offices are run like call centers for home shopping network, except you traffic in people's lives.. High-stress, panicky, confused managers can't lead and are constantly searching for reasons to fire people over the tiniest slip-ups; even senior employees are underpaid, desperate, unhappy and mostly unmotivated; clients are disabled or high-poverty people in desperate need whose cases do not get adequate attention or care which is deeply demoralizing to be part of- for example, clients are forced to pay for copies of their own medical records. The core business model is a numbers game: the percentage of cases that win big payouts from the federal government cover the margins to make this bare-bones operation profitable for the brothers Binder. (I was fired for a) forgetting to photocopy fax receipts b) forgetting to check boxes in a document management system (neither task was I trained to do) and c) missing a deadline, which was inevitable due to the stress I was under knowing I could be fired at any minute.