Disappointing - Recensione dipendente - Customer Service Representative presso Bio Basic

You're hired as a Customer Service Representative, but once in, you're juggling multiple roles, job descriptions are vague. Excessive micromanagement and no real organizational structure. No real opportunities for growth, there are no mid-level managers or department heads to grow into. It’s a flat structure where everything is centralized around the CEO, leaving no room for professional development or career progression. The CEO is essentially the head of HR, head of packaging, head of sales… she doesn't delegate responsibilities at all. The Quality Management System is poorly implemented. Most of the administrative work could easily be done in a hybrid format, but that's unthinkable here. You only get 10 vacation days per year, and there are no sick days. I saw coworkers forcing themselves to come in while seriously ill, just to avoid having their vacation days docked.