Very good company - Recensione dipendente - Tech Support presso BisectHosting

Good Benefits able to work independently

Management Inexperienced Pay is bad and expected work load the more experience you have

Most people are great and there are a lot of great opportunities to learn about the IT field.

Compensation is a major concern. The pay rate feels extremely low for the level of IT support, troubleshooting, customer service, and platform knowledge expected from employees. Around $15/hour feels out of step with the responsibilities of the role, especially when many entry-level Tier 1 technical support positions start closer to the $18–$20/hour range. The bigger issue is the culture around pay discussions. Instead of feeling like compensation concerns are taken seriously, employees can feel discouraged from bringing them up at all. That creates a sense that retention and morale are not being prioritized.