Supportive team with good learning but slow progression - Recensione dipendente - Customer Support Specialist presso Bitdefender

I've always stayed for years at my previous employers but Bitdefender managed to go above and beyond. Started more than a decade in Enterprise support and managed to move to several roles until settled into a customer-facing engineering role which I really love. There are tons of opportunities in the company so even if you start in an entry-level position you, you can move easily to other departments and roles. The company has offices all across the globe and you will work with talented people from AUS/NZ, Romania, Italy, France, Germany, the UK, Spain, the US, and Latin America. You will have the opportunity to meet people from other offices live during SkOs or during on-site events. Bitdefender secures the largest organizations on the planet so you will be engaged to come up with solutions for different environments and platforms while having access to the latest technologies. Management teams and C Level folks are always accessible and eager to help; just start the conversation.

Depending on your role, you might need to help a customer during non-business hours as Bitdefender provides and offers cybersecurity for large organizations. This can happen during bank holidays or weekends.

Great product and smart engineering team

Frequent layoffs, no clear market strategy, average pay and benefits. Volatility in the leadership team has been a big problem for them.