AVOID - toxic - Recensione dipendente - Analytics Representative presso Bloomberg

Let me start by saying my time at Bloomberg did not start off as bad as it eventually got. Once you start off as a "financial analytics" representative they provide you with training which makes you feel like you're learning a lot about finance. In reality they are only teaching you how to use the Bloomberg terminal which is an outdated piece of software from the 80s with an offensive user interface. The name "financial analytics" representative really stands for customer service representative. You work at the help desk. Your entire day is answering tons customer service "tickets" that come into the help desk. There is nothing analytical or financial about this position. When a financial professional comes into the help desk Its your job to search the terminal (most of the time literally searching in the search bar) to find whatever number or news story they are looking for. All you do for 8/9 hours a day is answer help desk questions for clients who 90% of the time are rude and in a hurry for the answer because they value their time much more than yours. Here is where the "toxic" work culture comes from. Every morning that you log in you have a dashboard of your 10+ metrics which are constantly being compared to your coworkers. if your numbers are even percentage lower than your "peer average" prepare to be constantly reminded by your managers to get your customer satisfaction numbers up. Coworkers check each others dashboards to make sure their metrics are better to avoid being in the bottom 10%. Management takes that bottom 10% and will put them on a performance plan and even threaten to terminate their employment. Management uses manipulative tactics to make sure their employees are solving as many "tickets" as humanly possible, like you are a robot. I understand a job can be stressful, I understand that as an employee you are required to perform for the company. But I have never seen a company where people come in and leave with a constant feeling of anxiety that they need to out perform their peers and stretch themselves to a limit to hit metrics. This is not a sales, finance, or analytical job. This is a over the top and extremely stressful customer service job.