Awfull - Recensione dipendente - First Line Support presso Bluecube Technology Solutions

Way to much pressure from above managers.Someone always monitoring tickets to make stats look good??You are required to pick up other teams calls when your own team are low on members.Unable to receive support from second liners as they seem to pass any little thing back?Bit of bluntness from staff.More and more customers are being bought on however their are about 6 people in a team dealing with 1000+ clients?If one client with 500+ users has turned into a p1 or p2 (This is the grade of how big the issues are) you are then dealing with Calls calls after calls with tickets you are told to pick up even though you are already triple tasking!