Vantaggi
Competitive Pay for the industry and our local area.
Svantaggi
My boss' boss was upset with our team's performance on sales. We're tech support, not sales. Every other team in our department speaks to customers in real time, so upselling is significantly easier to swing when you're chit-chatting during downtime, and you can casually mention something you think would be a Helpful Recommendation (low pressure upsell, intended to be very casual.) The commission window was 24 hours, and on the email team, a lot of our customers wouldn't even respond within 24 hours, and when we'd include Helpful Recommendations in our email responses, they would get ignored if they didn't just make the customer mad that they're trying to figure out why their email is being bounced back with a blacklist error, and you're trying to get them to buy premium spam filtering. So I just didn't do the sales, and they'd promised us when we very first began the Helpful Recommendations program that we would NEVER be penalized for not doing sales pitches, this was just to help us earn commissions if the vibe was right. Well, my boss sent our team a chat on Pidgin saying his boss wanted feedback about why our numbers were super low. Everyone else was refusing to give feedback because they didn't trust his boss to not be a jerk about it. Our boss reassuringly said that wasn't going to cause a problem if we told him the truth, so I expressed that the commission window made it effectively pointless for us to even try upselling and risk upsetting customers that were already frustrated, since we weren't talking to them in real time. I suggested a 48 or 72 hour window for commissions to make this even a tiny bit realistic for us. Well, his boss' boss DMs me on Pidgin and he's pissed that I'm being ungrateful for a 24 hour window, and threatens to reduce MY commission window to 0 hours. I told him "go right ahead, it won't change my $0 commission check at all."