1,0
3 giu 2017
Ex dipendente, meno di un anno
Bellevue, WA
Consiglia
Gradimento del CEO
Pronostico commerciale
Vantaggi
Ability to utilize my foreign language skills.
Svantaggi
I did not get credit for cleaning up after other agents' incomplete work, which affected my stats. I resolved several customer service issues due to overbooking of accommodations. When I tried to escalate issues, in order to maintain my stats, I was reprimanded. It was a no-win situation. Some of the internal language lines were continually unavailable, when I tried to transfer calls in other languages.