13 feb 2018
Risposta di Booking.com
8yThank you for your honesty about how you are feeling. It's always disappointing for us to hear feedback like this and we take it seriously.
Firstly, let us reassure you that we care very much about quality. Not only the quality of our work and our product, but also about the quality of our employees' experience.
We're really sorry to hear that it hasn't felt like that to you and we'd like to know more. Please do use the opportunities for feedback such as our YourView employee experience survey to help us understand your perspective further or you can feel free to reach out to our Head of People confidentially to talk.
We can also see that you have been with us for less than a year. We hope that you will work with us as we make improvements and that, given time, we can change your perspective.
Many thanks,
The People Team at Booking.com