Customer service specialist - Recensione dipendente - Customer Service Specialist presso Booking.com

2,0
6 apr 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Free lunch. - Good CV builder/stepping stone, transferable skills to other jobs. - Easy to get a job, due to high staff turn over they're always hiring. - Good social events.

Svantaggi

- Regardless of what they tell you at open days/interviews, be aware this IS a call centre role. - Bad shift patterns, 10 hours long shifts, weekends and evenings. - The customers you have deal with are horrific, (rude and abusive, and ridiculous expectations). - A lot of the problems you have to deal with have no solution, so you just have to apologise and get yelled at. - Lots of pressure on stats targets to reach, most of which are utterly random and you have no control over.

Esplora altre recensioni su Booking.com

5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great, definitely recommend if looking for start up

Svantaggi

No cons all pros only

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Risposta di Booking.com
4w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The team had a fun environment.

Svantaggi

You have to deal with tough customers.

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