Vantaggi
The company offers a lot of distractions such as summer party, freaky fridays, a small refund on your reservation made through the website and other benefits. The company and management ask often opinion to the employees how things should have been done (but without making an actual follow up on the suggestion). A lot of initiative outside work like bootcamps or volunteer program and so on. The salary is good compared to other companies.
Svantaggi
The above-mentioned points seem great but in reality, the company is so demanding and have crazy standards that a certain point you won't have the energy and mindset to enjoy all of this. During my years in Customer Service, there was pressure from all managers to work more, better, faster. They forced us to spend most of the day on the telephone without having the possibility to hang up the phone and keep on working on your computer. We had crazy security procedures which made us scare to pronounce the wrong word on the phone and being penalized. We were asked to do extra work and being updated with company procedures while we didn't have time for that. If you will work for them, you won't even have the time to fo the bathroom. I left the company after having a huge burn out and the management didn't do anything except calling me one day yes and one no, asking me to work, without giving me time to recover. Finally there's some attention on the issue. Mental health is very problematic in Booking and completely neglected. We were 10 in my team and 4 of us went burn-out. Specially if you have a past with mental problems, any kind, don't go to work there. The worst part of it, at least in Customer Service, all the people who were promoted used to go out a lot with management to drink and party. Booking keeps on saying that networking is above all forgetting about actual the actual skills a person has to offer. Many people I know who went burn out worked a lot but are introverted or have a family or social life so did not spend much time -networking-. I could go on longer trying to make my point but I think you understood that it's not worth it.
