Worst company culture and management ever - Recensione dipendente - Customer Relations Advisor presso Booking.com

Worst management and organization. There are so many cases that charging customers at higher fees and giving the rooms with the wong check-in & check-out dates due to technical issues, but the organization NEVER apologizes and compensates for the customer's losses. Whenever there are customer's complaints, the supervisor just shrinks from responsibilities and demands employees to make some excuses without corrective actions being taken. For consumers, please reconsider your preference when choosing a booking website. Don't fall into the trap created by some unscrupulous firms like our company does.