Vantaggi
I have been working for Booking.com for just under a year. I have seen a lot that goes on here, and I am going to tell you everything you need to know about it. Booking.com has been at this location for about 15 months now. They are growing at an incredible speed, and there is a lot of change going on. This can be good and bad. Growing fast means a lot of hiring for every position in the office. You hear other companies say that they “hire/promote from within” and then nothing ever happens.. That is the complete opposite about this company. I have seen people start as Customer Service Representatives and then become seniors, quality associates, recruiting assistants, trainers, team leads, and even Operations managers. True Story. If you are motivated, a team player, energetic, adaptable, and put a smile on your face while providing customer service the best you can.. You will be promoted, and that’s not just for the Seattle/Bellevue office. You can transfer to any location you can imagine… Again.. True story. And remember Booking.com is an international company, with offices all around the world. Booking.Change- Change can be hard for some people. Some people need those concrete instructions, and it’s hard for them to adapt when something fluctuates. This is a newer company in the Greater Seattle Area and they are still trying to work out a couple kinks. They are hiring a lot of new people who might be trying to figure out the best way to manage their employees. The training has changed a lot since they opened. The interview process has changed a couple times. They have switched from one Customer Service program to another just a couple months ago. They are still trying to figure out the correct/fair way to distribute different shifts throughout the day. Having said all that. All this change is a good thing too. You can sincerely tell that this company cares about their employees. Booking provides these huge Starbucks machines that make you anything you want. Anything. Free fresh fruit delivered every morning. An Xbox one with comfy lounge chairs everywhere, can you say FIFA tournament? A ping pong table. Even a Shuffleboard table. This office is gorgeous. Bright, open, and also has one of the best views of Seattle I’ve seen.. From Bellevue. Tuition reimbursement, Travel reimbursement, ORCA Cards, Free Parking. New Monitors, headsets, Ergonomic Office desks, and Chairs. Company sporting events, company sport teams, hiking clubs, and board game clubs. What else can you ask for? I know what you are thinking.. “Great we are just sitting down all day and can’t get any exercise?” Would a onsite gym be what you are looking for? Because they have that too. But wait- What about benefits…? They give us great benefits, and 401K. Booking.com does this because they know people with a lot to offer want to work for companies that have empathy, enthusiasm, and have a progressive culture. I should probably also mention that employees are often hired in as a Contingent staff members. I know this can be hard for some people because you don’t know what can happen.. You might need to quit your other job to take this one.. What happens if you don’t get transitioned into a Booking.com employee? Is that possible? Of course it is.. But I know that Booking.com truly has full intentions to hire everyone that goes through training. It’s just up to you when you start. Be on time, willing to learn, stay positive, and provide that outstanding Customer Service, and you could transition from a Contingent staff member to a Booking.com employee in less than 3 months. This means that in those first couple months, you are building up towards being a Booking.com employee and receiving the full benefits package. Scheduling. Dun. Dun. Dun!!! Scheduling can be difficult. But so can we. You might have a harder schedule for a couple months, but you will get an opportunity to bid to change it. The scheduling team seems to be very accommodating for bus schedules after training, and approve most vacations I have seen. The office is open from 6:00AM-11:30PM Monday-Sunday so you won’t ever work overnight.. But when it comes down to it; this is a job. A good job. If you want to get involved in a good company, and grow just as fast as the office does.. I think you can stick it out. Typically, when a person first joins us, they are asked to work the 2nd shift and to work weekends at times. Training is a blast. You are bombarded with culture. Around 25 new hires are in a classroom setting and you will be trained on most if not all of the questions and calls you will receive. The trainers are amazing. Very outgoing, very positive, and extremely helpful. This company invests in their employees, and it all starts with how you are trained. You will be nervous the first day, but who isn’t. By graduation, you will be hanging out outside of work with the same people you didn’t know 5 weeks earlier. Management is very supportive, devoted, and dependent on your success.. They all have different styles of management, but from my perspective they all work. All of the Team Leads are friendly, and actually care about their teams. The operation managers, HR, and higher ups are always thinking of new ways to show their appreciation to the office, and the success the office has had. They all walk the floors and you wouldn’t be able to tell who is who unless you asked. They even could just sit next to you for the day and work there… Pretty cool. Hope this answers any of the questions, or concerns you might have.
Svantaggi
The pay is a little low. That can be hard. But what do you truly want out of your job, and your life? Extra money, or waking up happy knowing you are going to a place that respects and appreciates what you do.
