Booking.com

4,0

5 nov 2015

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

- beautiful office with nice dining hall, kitchen with plenty of food (not just fruit but cereals, toasts and jams and lots of more...) - gaming room but everybody is working so hard that you rarely see someones playing games there, room is use for meeting most of the time - great people, most of your colleagues you work with are really nice and you feel very welcome - nice company benefits - travel discounts, free lunches, pension scheme... - the company is consistently developing and trying to improve - if you show interest yoou surely can get opportunity to participate in internal projects - Booking.care - amazing project where you spend day out helping others and you get paid for it

Svantaggi

- very fast paced environment. not everyone is able to absorb so many changes as they are coming very fast and they are big. Sometimes you are not very well informed so this can be frustrating - the company has very high expectations from its workers which is causing self-destruction, costumer service executives are expected to be fast and having high satisfaction score however this is impossible because when they expect you to be fast, you cannot give the care to customer you would like to as you need to meet the target each month. We are struggling it each month and lots of my colleague resigned from doing great job as they been pushed by team leaders and management to be faster so thee are but service is much worse. it is shame. - the company is not able to value people with loyalty and people who have been working in company for while as they treat every one same way. I am not that long there but I have colleagues who have been there for while but they have no benefit from that in comparison with others. - as the company does not really have any loyalty plan, there is abnormally high fluctuation - lots of people leaving and lots of people coming. - in UK Cambridge office, the career for non-english speakers is more complicated. I suspect that UK office is the only one having so many UK people in management. Unfortunately from my experience, English character is very tough and the lack of understanding for multicultural environment is sometimes very perceptible. When you really need a help or you get into the trouble because of your healthy conditions, you cannot expect any extra mile neither help and this also depends on your team leader. Lot of them pretend they do care about you but it is much easier to say than do. - Yes, you are expected to behave in their standard so it means you cannot show your nature as they would feel highly uncomfortable. You have to often pretend that everything is so great and be smiling even it is not true. - not many opportunities to grow in the local office

Risposta di Booking.com

This is valuable feedback for us. Thank you for writing this review. We are experiencing rapid growth and evolution which leads to lots of changes. That is why we are actively working on improving our change management capabilities through better project management but also dedicating more local resources to change with Implementation Specialist and Communication specialist now on every site. Furthermore, We are working on reviewing our absence policy in order for people who face a serious issue in their life to be treated with more empathy while making more reasonable adjustments to working conditions when appropriate. But, if you’re seeing ways we can further improve, we’d love to hear them directly so we can include that feedback as we plan for the future. That can be done by speaking with your manager, HR Business Partner. We also believe that we make efforts to reward employees through development opportunities and promotions. Currently, around 80% of our managers and team leaders within the CS Cambridge departments are the result of internal promotions globally. Having a discussion with your manager is the best way for you to move forward. We’re also strengthening our management capabilities to ensure every interaction with your local manager feels productive and supportive. Thanks again for your feedback, it helps us improve as we continue to make improvements. Thanks, The People Team at Booking.com

Great people, fast paced environment - Recensione dipendente - Customer Service Executive presso Booking.com

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