Customer Seevice - Recensione dipendente - Customer Service Representative presso Boston Scientific

Good culture and supportive teams who care about other people and nice office

Pace of work can be very slow especially for junior employees

Good pay. Good benefits. My coworkers who were at the same level as me were supportive.

Work environment was highly stressful and often unsustainable. Management created a culture where employees were frequently overworked, undervalued, and burned out. Communication from leadership was inconsistent and their expectations changed frequently. Work-life balance was very poor. Employee concerns did not get taken seriously unless they directly impacted company performance. When an HR compliant involving my supervisor was filed for his behavior with input from the majority of the team members, no meaningful action was taken beyond stating it was handled "per BSC policy". Opportunities for promotion and career advancement were limited. Employees who treated others poorly were often still rewarded or praised as long as performance metrics were met. There was a clear culture of favoritism and hierarchy, and employees outside of those circles could work above and beyond expectations without receiving recognition or advancement opportunities. In 2 years, there were 12 employees who were fired in a 10 person department.