Vantaggi
The only reason I give Boundless two stars instead of one is simple: my teammates who joined Boundless when we were acquired. Many left in the intervening months between the acquisition and the ultimate layoffs of the core staff of Bridge, but all of my colleagues that I had the pleasure of working with were the most professional, kind, intelligent, and dedicated workers I've ever had the pleasure of collaborating with. From my manager, to my director, to the former CEO of Bridge, I truly felt at home working for such a great set of leaders.
Svantaggi
Boundless is an insidious kind of force in an industry that one doesn't typically expect to find start-ups. Boundless has, to date, acquired RapidVisa and Bridge over the past few years, and it appears from my reading of the reviews of Boundless that the patterns have not only remained the same, but have crystallized. Boundless acquires a promising, small, successful start-up with highly specialized and knowledgeable staff, only to work behind the scenes to transition that staff's work to a new set of cheaper, less knowledgeable, and more replaceable team that works in a cheaper part of the US. This time, they're transitioning roles that were filled by people with decades of combined experience over to a team in the Philippines, and I can only assume it's because the cost of labor is extremely cheap. This brings us to the second issue--Xiao, the CEO of Boundless, is running a company that he himself said on an all-hands with the Bridge staff that the company is "not profitable" when Bridge staff members asked about our promised yearly bonuses. While he later walked back his remarks and gave us our bonuses after receiving a significant amount of backlash, his comments opened a view into the mind of Xiao: for all his talk about Boundless' values, its mission to disrupt and change the immigration landscape for the better, it is fundamentally a poorly run company that, despite several rounds of multi-million dollar capital injections, is not making money. While I do not remember all of the so-called "Core Values" at Boundless, I remember a couple of them very clearly: Strive to Simplify and Understand the Why. In their move to gut Bridge's core senior staff, I understand that the "why" was because Boundless cannot afford top talent. I also see that rather than try to incorporate a dedicated, specialized set of staff that built an incredible company, Xiao believed it was simpler to jettison us from his company without a second thought. So, he strove to do just that.