Vantaggi
Beloved product by students and educators. People with education in their bones and want to solve problems for teachers and help students grow.
Svantaggi
It's not hyperbolic to say that internal systems are a failure here. What's worse is that even after identifying issues over and over again, they do not improve. Leadership creates business rules about team compensation knowing that they do not have the systems to support these decisions. Then when it's time for commission payouts, they are late and wrong. While the team loves the product, they don't work at BrainPOP for kicks. This is the fundamental agreement between employer and employee. When employees voice frustration about this again and again, leadership acts like they are being entitled. This disconnect creates a lack of trust and a feeling that leadership is all talk with no action. It is the primary cause of high turnover on the sales and success teams. Finally, when systems are so unreliable and basic subscription data can never be verified much less reconciled, it begs the question, who benefits from this mess? Someone must because it continues to persist.