Vantaggi
Alliance Data is a welcoming company. The facility has a community culture that is very encouraging through peer mentoring, coaching, and frequent training. They do try their very best to take care of their employees and constantly encourage them to grow with the company. This is done by having access to their training portal 100's of training courses, as well as, a large selection of electronic books on skill development. Let's not forget to mention that the benefits offered there is stellar. You get health benefits which the price can be cut in half if you participate in their health program. You get numerous discounts from Apple and other companies. I can make a list that goes on and on.
Svantaggi
Despite its perks, Alliance does have its issues, especially at the call center level. Their current way of evaluating an associate's performance on the phone relies too heavily on the customer's bias. For instances, a customer gets a survey and is asked about their OVERALL experience, if they leave a negative score the ASSOCIATE catches the flak even if the experience was based on the business policy not the actual associate themselves. The worst part is, you cannot dispute the survey. Another aggravating issue is the growing pains. Alliance Data has grown exponentially the past several years and they continue grow. The problem is, they are not handling the growth properly. A lot of systems get rushed updates that become buggy when we on-board new clients. When systems get buggy, we get angry customers contacting our call centers asking what the heck is going on and our associates cannot give a definitive answer because upper-management is attempting to put out too many fires then they should. Work-life balance isn't great either when you are working hourly. You have to work every other Saturday and one sunday a month which is placed on a weekend that you have to work a Saturday on. You will always start out on 2nd shift (1-10pm or 2-11pm) and you have to work a good while before they'll even consider you for a schedule change.
