Lovely startup to work at - Recensione dipendente - Customer Support Engineer presso BrightInsight

After years of hard work, it's incredibly rewarding to see our mission, our products, and the market all clicking into place — this alignment has been a long time in the making and it's finally here. We have real proof points that show we can positively modify human behavior so patients benefit more from life-sustaining therapy, which is the kind of impact most people in healthcare only get to dream about. On top of that, it's genuinely exciting to work for an AI-forward company that is actively reinventing the way it works in the service of customers — we're not just talking about transformation, we're living it. Growth in patient impact, customer experience, and BrightInsight's financial performance will be the story of 2026.

We are challenging everything — the way we work, the priorities we focus on, the market we're aligned to. It is daunting and exciting in equal measure. People do work really hard here (a theme in other reviews), but it will be worth it.

Flexible work from home policy.

The company lacks a clear long-term direction and has struggled with stability over the past few years. There have been frequent rounds of layoffs, coupled with low employee retention and ongoing turnover within the leadership team. Teams often operate with minimal resources, and internal processes, particularly within HR and Operations, feel disorganized and underdeveloped, which can make day-to-day work challenging.