Soul Destroying - Recensione dipendente - Customer Contact Agent presso British Airways

The team leaders and management need to get off their high horse, they think they are superior when in reality they only get the job dependent on if they can say the right thing on the day. You can't get promoted by actually being good at your job. Threat of outsourcing. Dirty office with fleas. No support, training and line trainers are laughable, anyone can read from a piece of paper and 'teach' someone. If you are 20 seconds late for work regardless of the circumstances you will be pulled into an office and disciplined, with the threat of losing your job. The attendance unit use scare tactics. The new contract OCG is horrendous in comparison to the old one, you are paid less, work longer hours, have less rights etc etc. The company keep making changes but do not support the staff while they receive the backlash on the telephone, instead they will sit at their desks and do online shopping on Next or watch Sky Sports....